The new PZU iFlota is live — less management, more control
VivaDrive and PZU have launched the new PZU iFlota — not a prettier system, but a new approach to serving fleet clients: personalisation, a direct communication channel with PZU, and AI deployed where it actually makes sense.
Everyone is talking about AI. At VivaDrive we prefer less noise and more deployments. Together with PZU we have just launched the new PZU iFlota — not as a "prettier system", but as a new approach to serving fleet clients.
What changes?
First: personalisation and better user support. The system guides the user to what they actually need — a personal dashboard, favourite sections, an Activity Centre with everything that needs attention in one place, and an onboarding that explains what's new. No more clicking through everything.
Second: iFlota becomes a key communication channel between the fleet client and PZU. The Communication Centre brings tickets, documents from PZU, and expert support into one place — policy and claims experts, settlement requests, claims documentation, insurance history. Faster contact, smoother service, fewer scattered threads.
Third: AI where it makes sense. We start with customer support and fleet risk analysis — the areas where data, context, and speed of reaction genuinely make a difference. The AI assistant answers questions about the fleet and its safety, and the Fleet Risk Assistant analyses a fleet's claims report and turns it into concrete conclusions: main causes of claims, amounts, and where risk is actually growing.
Because AI in business is not about sticking an "intelligent" label on everything. It is about genuinely shortening the path from problem to decision.
Less management. More control.